VinFast is continuing its post-repair feedback programme to bring all official service centres to the same standard. Phase 2 runs from 6 June to 31 August 2026.
Who can take part
Vietnamese citizens who own a VinFast, have a repair at an official service centre during the programme and complete the survey as instructed. It does not cover commercial fleets or work done outside the official network.
How to give feedback
Use the programme's form, or answer the survey in the VinFast App after a repair: a service-quality rating (from 10 June 2026) and an improvement section (from 15 June 2026).
VinFast records two kinds of input: dissatisfaction with booking, reception, advice or handover; and improvement proposals with a cause and a concrete fix, ideally with video.
Need to book maintenance or ask about paperwork? See Services; to choose a new car, start with the VF 7 or VF 8 and use the compare tool.